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Q: How can I order multiple main products for Personal Delivery to the same address without paying extra delivery fees per product?

A: Absolutely! We only charge one delivery fee per order. Simply select the ‘+$0 Only 1 Delivery Fee for Same Order’ option for the 2nd product and beyond from the Personal Delivery Suburb dropdown box.

Q: Is Personal Delivery handled by THE THREE WORDS team or third-party couriers?

A: That’s right! Your valuable orders are delivered exclusively by our in-house delivery team, 7 days a week. We do not use third-party couriers to ensure the highest quality and care. Please click the below link for more info about our coverage suburbs in Auckland - https://www.thethreewords.co.nz/pages/wedeliveraucklandwide

Q: Is there a benefit to placing my order at least 2 days in advance?

A: Absolutely! When you order at least 2 days in advance, you’ll have access to all 6 Personal Delivery Time options

We require your email request at least 2 DAYS IN ADVANCE, if you need a cancellation (store credit or refund) or a change (date, time, quantity, delivery address, name etc).

You can 'reply' to your Order Confirmation Email or to email us with your Order Number to hello@thethreewords.co.nz